How to Return Your Glasses?
If your glasses arrived damaged and you need to return them, please follow these steps:
- Inspect the Glasses: Carefully inspect your glasses upon arrival. If you notice any damage, do not use them.
- Document the Damage: Take clear photos of the damaged glasses and the packaging. These photos will be required for the return process.
- Contact Customer Support: Reach out to our customer service team within 7 days of receiving your glasses. Provide your order number, a description of the damage, and the photos you took. Our team will guide you through the next steps.
- Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the glasses, including the return address and any necessary shipping labels.
- Ship the Glasses: Carefully pack the glasses and ship them back to us using the provided instructions. We recommend using a trackable shipping method to ensure the return is processed smoothly.
- Receive Your Replacement or Refund: After we receive and inspect the returned glasses, we will process your replacement or refund, depending on your preference.
Please note that returns are only accepted for damaged products. If you have any questions or need further assistance with the return process, our customer service team is here to help!
