Can I exchange a product instead of returning it?

Can I return a product if I changed my mind?

What if I received the wrong item?

How long does it take to process a refund?

Will I be charged for return shipping?

How long do I have to return a product?

May I have a discount if I do not want the free gifts?

Why did not I get my order confirmation email or shipping notification email?

If I want to change my prescription or address, what should I do?

How can I cancel an order?

How to Get a Coupon?

Why can't I use the coupon for ordering?

What should I do if I'm not satisfied with my eyeglasses?

What should I do if I'm not satisfied with my eyeglasses?

What do I do if my package was damaged?

I live in one country but want to ship to a different country. Is this possible?

What countries do you ship to?

Can you overnight my glasses?

Will the size be biased?

Can I order frames without lenses?

Can I get the frames in a different color?

What do the numbers printed on my frame mean?

Do the frames come in different sizes?

What frame style is best for my face shape?

What does the Lenses Index numbers mean?

How do I order Readers / Magnification?

What is the difference between Photochromic and Polarized lenses?

How to add the prescription on my frame only ordered?

Can you replace lenses if I send you my frame?

What is the difference between single-vision and progressive lenses?

How can I update my email address?

How do I delete my account?

How do I subscribe or unsubscribe from the newsletter?

How do I view my order history?

How do I update my account information?

How do I reset my password?