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Article: Can I exchange a product instead of returning it?

Can I exchange a product instead of returning it?

At Eyeboss, we currently only offer refunds or replacements for damaged or incorrect products. We do not offer exchanges for other types of returns.

If you received a damaged or incorrect item, please contact our customer service team to request a replacement. We will provide you with instructions on how to return the item and send you a replacement at no additional cost.

For any other issues or if you changed your mind about the product, we recommend returning the item for a refund and placing a new order.

If you have further questions or need assistance with a return or replacement, please reach out to our customer service team. We’re here to help!

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How long does it take to process a refund?

Once we receive and inspect your returned item, processing a refund typically takes 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please allow ...

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What if I received the wrong item?

If you received the wrong item, please follow these steps: Contact Customer Service: Reach out to our customer service team as soon as possible. You can contact us via [insert contact method, e.g...

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