Return & Refund

Can I return a product if I changed my mind?

Currently, we only accept returns for products that are damaged or incorrect. We do not offer returns for products if you simply changed your mind. If you received a damaged or incorrect item, plea...

What if I received the wrong item?

If you received the wrong item, please follow these steps: Contact Customer Service: Reach out to our customer service team as soon as possible. You can contact us via [insert contact method, e.g...

Can I exchange a product instead of returning it?

At Eyeboss, we currently only offer refunds or replacements for damaged or incorrect products. We do not offer exchanges for other types of returns. If you received a damaged or incorrect item, ple...

How long does it take to process a refund?

Once we receive and inspect your returned item, processing a refund typically takes 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please allow ...

Will I be charged for return shipping?

Return shipping costs are generally the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect. If the return is due to a mistake on our part or a pro...

How long do I have to return a product?

You have 30 days from the date of receipt to return a product. This period allows you to assess the item and ensure it meets your expectations. To initiate a return, please contact our customer ser...

How do I return a product?

Returning a product to Eyeboss is straightforward. Follow these steps to process a return: Contact Customer Service: Reach out to our customer service team to request a return authorization. You ...

What is your return policy?

At Eyeboss, we strive to ensure you’re satisfied with your purchase. Here’s a summary of our return policy: Eligibility: We accept returns for damaged or defective products only. If you receive a...

Can I put my refund on a different credit card than I used on the order?

Unfortunately, we can only process refunds to the original payment method used at the time of purchase. This means that your refund will be credited back to the same credit card or payment method y...

How to Return Your Glasses?

If your glasses arrived damaged and you need to return them, please follow these steps: Inspect the Glasses: Carefully inspect your glasses upon arrival. If you notice any damage, do not use them...