What should I do if I'm not satisfied with my eyeglasses?
At Eyeboss, we strive to ensure that you are happy with your purchase. However, if you are not satisfied with your eyeglasses, please note that we only offer refunds, returns, or replacements for damaged products.
If your eyeglasses are damaged upon arrival, please follow our damaged product policy:
- Inspect and Document: Take photos of the damage and contact our customer service team within the specified time frame.
- Submit a Claim: Provide your order number, photos, and a description of the issue to initiate a replacement or refund process.
For non-damaged products, we recommend carefully reviewing our product descriptions and specifications before making a purchase to ensure that the eyewear meets your expectations. If you need assistance choosing the right product, our customer service team is always here to help with any questions or concerns you may have before placing an order.
We appreciate your understanding, and our team is here to assist you with any issues related to damaged products.
