What do I do if my package was damaged?
If your package arrives damaged, we’re here to help you resolve the issue quickly. Please follow these steps:
- Inspect the Package: Upon receiving your package, carefully inspect it for any signs of damage. If the contents inside are damaged, do not use the product.
- Take Photos: Document the damage by taking clear photos of the package and the damaged items. This will help us assess the situation and provide a solution.
- Contact Customer Support: Reach out to our customer service team as soon as possible. Please provide your order number, a description of the damage, and the photos you took. This information will help us process your claim efficiently.
- Resolution Options: Depending on the situation, we may offer a replacement, a refund, or a return for the damaged items. Our team will work with you to find the best solution.
We understand how frustrating it can be to receive a damaged package, and we’re committed to making it right. Don’t hesitate to reach out to us with any concerns!
