How do you handle shipping delays?
At Eyeboss, we strive to ensure timely delivery of all orders. However, shipping delays can sometimes occur due to factors beyond our control, such as weather conditions, customs clearance, or courier issues. Here's how we handle such situations:
- Notification: If we are aware of any potential delays with your order, we will notify you via email with an update on the status of your shipment.
- Tracking Assistance: We recommend keeping an eye on your tracking information for the latest updates. If your package is delayed, the tracking status will often provide details on the reason for the delay.
- Customer Support: If your order is significantly delayed, please contact our customer service team. We will work with the courier to investigate the delay and provide you with the most accurate information available.
We understand that delays can be frustrating, and we appreciate your patience. Rest assured, we are committed to resolving any shipping issues and ensuring your order reaches you as soon as possible.
