What should I do if I'm not satisfied with my eyeglasses?
At Eyeboss, we want you to love your new eyewear. If you're not completely satisfied with your purchase, here’s what you can do:
- Review Our Return Policy: First, check our return policy to see if your order qualifies for a return or exchange. Generally, we accept returns within a specified time frame, provided the glasses are in their original condition.
- Contact Customer Support: Reach out to our customer service team to initiate a return or exchange. Provide your order number and let us know why you're not satisfied. Our team will guide you through the process.
- Return the Glasses: If your return is approved, we’ll provide you with instructions on how to send the glasses back to us. Please make sure to pack them securely to avoid any damage during shipping.
- Choose a Resolution: Depending on your preference, we can either issue a refund, exchange the glasses for a different pair, or provide store credit for future purchases.
We’re committed to ensuring you’re happy with your Eyeboss purchase. If you have any concerns or need further assistance, don’t hesitate to get in touch with us. We’ll do our best to make it right!
