Currently, we only accept returns for products that are damaged or incorrect. We do not offer returns for products if you simply changed your mind.

If you received a damaged or incorrect item, please contact our customer service team to request a return and obtain instructions for returning the product.

If you have any further questions or need assistance with a return, please reach out to our customer service team. We're here to help!

If you received the wrong item, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team as soon as possible. You can contact us via [insert contact method, e.g., email, phone]. Provide your order number and details about the incorrect item you received.
2. Return Instructions: We will provide you with instructions on how to return the incorrect item. This may include a prepaid return shipping label if applicable.
3. Replacement: Once we receive the returned item, we will promptly process and send you the correct product. There is no additional cost for the replacement.
4. Confirmation: You will receive a confirmation email once the return has been processed and the correct item has been shipped.

If you have any questions or need further assistance, please contact our customer service team. We’re here to ensure you receive the correct product as quickly as possible.

At Eyeboss, we currently only offer refunds or replacements for damaged or incorrect products. We do not offer exchanges for other types of returns.

If you received a damaged or incorrect item, please contact our customer service team to request a replacement. We will provide you with instructions on how to return the item and send you a replacement at no additional cost.

For any other issues or if you changed your mind about the product, we recommend returning the item for a refund and placing a new order.

If you have further questions or need assistance with a return or replacement, please reach out to our customer service team. We’re here to help!

Once we receive and inspect your returned item, processing a refund typically takes 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or credit card company to process the refund and reflect it in your account. If you do not see the refund within this timeframe, please check with your financial institution or contact our customer service team for assistance.

If you have any further questions or need updates on your refund status, feel free to reach out to us. We’re here to help!

Return shipping costs are generally the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect. If the return is due to a mistake on our part or a product defect, we will provide a prepaid return shipping label or cover the return shipping costs.

For returns of non-defective items or if you simply changed your mind, you will need to cover the return shipping costs yourself.

If you have any questions about return shipping charges or need assistance with a return, please contact our customer service team. We're here to help make the return process as smooth as possible.

You have 30 days from the date of receipt to return a product. This period allows you to assess the item and ensure it meets your expectations.

To initiate a return, please contact our customer service team within this timeframe to obtain return authorization and instructions. Products returned after this period may not be eligible for a refund or replacement.

If you need any assistance or have questions about the return process, feel free to reach out to our customer service team. We're here to help!

Returning a product to Eyeboss is straightforward. Follow these steps to process a return:

1. Contact Customer Service: Reach out to our customer service team to request a return authorization. You can contact us via [insert contact method, e.g., email, phone].
2. Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the product, including a return shipping address and any necessary return labels.
3. Prepare the Return Package: Carefully pack the product in its original packaging. Make sure to include all original accessories, documentation, and any gift items that came with the order.
4. Ship the Product: Send the product back to us using the shipping method provided in the return instructions. Be sure to keep a record of the shipping tracking number for your reference.
5. Confirmation: After we receive and inspect the returned item, we will process your request for a refund or replacement. You will receive a confirmation email once the return has been processed.
6. Refund Processing: Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method.

If you have any questions or need further assistance with returning a product, please contact our customer service team. We’re here to help!

At Eyeboss, we strive to ensure you’re satisfied with your purchase. Here’s a summary of our return policy:

1. Eligibility: We accept returns for damaged or defective products only. If you receive a product that is damaged, please contact us immediately to initiate a return.
2. Return Period: You must request a return within [insert time frame, e.g., 30 days] from the date of receipt. Items returned outside of this period may not be eligible for a refund or replacement.
3. Return Process: To return a product, please contact our customer service team to obtain a return authorization. We will provide you with instructions on how to send the item back to us. Ensure the product is in its original condition and packaging.
4. Refunds and Replacements: Once we receive and inspect the returned item, we will process a refund or send a replacement based on your preference. Refunds will be issued to the original payment method.
5. Non-Returnable Items: Please note that we do not accept returns for products that are not damaged, or for products that were purchased with promotional discounts or free gifts.
6. Shipping Costs: Return shipping costs may be the responsibility of the customer unless the product is defective or damaged.

For detailed information on our return policy or if you need assistance with a return, please contact our customer service team. We’re here to help ensure you have a smooth return experience.

Unfortunately, we can only process refunds to the original payment method used at the time of purchase. This means that your refund will be credited back to the same credit card or payment method you used when placing the order.

If the original credit card is no longer active or available, we recommend contacting your bank or credit card provider. In most cases, they will either transfer the funds to your new account or provide alternative options for accessing the refund.

If you have any concerns or need further assistance, please reach out to our customer service team. We’re here to help!

If your glasses arrived damaged and you need to return them, please follow these steps:

1. Inspect the Glasses: Carefully inspect your glasses upon arrival. If you notice any damage, do not use them.
2. Document the Damage: Take clear photos of the damaged glasses and the packaging. These photos will be required for the return process.
3. Contact Customer Support: Reach out to our customer service team within 7 days of receiving your glasses. Provide your order number, a description of the damage, and the photos you took. Our team will guide you through the next steps.
4. Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the glasses, including the return address and any necessary shipping labels.
5. Ship the Glasses: Carefully pack the glasses and ship them back to us using the provided instructions. We recommend using a trackable shipping method to ensure the return is processed smoothly.
6. Receive Your Replacement or Refund: After we receive and inspect the returned glasses, we will process your replacement or refund, depending on your preference.

Please note that returns are only accepted for damaged products. If you have any questions or need further assistance with the return process, our customer service team is here to help!

Once your return or refund request for a damaged product has been approved, we will process your refund as quickly as possible. Typically, refunds are issued within 5-7 business days from the date of approval.

The time it takes for the refund to appear in your account may vary depending on your payment method:

1. Credit/Debit Cards: It may take an additional 3-5 business days for the refund to be reflected in your account, depending on your bank's processing time.
2. PayPal or Other Payment Methods: Refunds may appear within 1-3 business days after processing, but this can vary based on the payment provider.

If you haven't received your refund after the specified time, please contact your bank or payment provider, as they may have additional processing times. If you need further assistance, don't hesitate to reach out to our customer service team. We're here to help!