Articles in this Order/General
May I have a discount if I do not want the free gifts?
The free gifts offered by Eyeboss are a complementary part of our promotions and do not affect the pricing of the products. Unfortunately, we cannot provide additional discounts in exchange for opting out of the free gifts.
Our promotions are designed to provide added value to your purchase, and we hope you enjoy the extra items. If you do not wish to receive the free gifts, you may choose to decline them during the checkout process, but this will not alter the total cost of your order.
If you have any other questions or need assistance, please feel free to contact our customer service team. We're here to help!
Why did not I get my order confirmation email or shipping notification email?
If you haven't received your order confirmation or shipping notification email, it could be due to one of the following reasons:
- Check Your Spam/Junk Folder: Sometimes, emails may end up in your spam or junk folder. Please check these folders to see if the email was mistakenly filtered.
- Incorrect Email Address: Double-check the email address you entered during checkout. If there was a typo, you may not receive the email.
- Email Delivery Delays: Occasionally, email servers may experience delays. Please allow a few hours for the email to arrive.
- Email Provider Issues: Certain email providers may block or delay incoming messages. If you suspect this is the case, try adding our email address to your contact list or whitelist.
- Contact Customer Support: If you’ve checked all of the above and still haven’t received the email, please reach out to our customer service team. Provide your order details, and we'll ensure that your confirmation and shipping information are sent to you.
We’re here to help resolve any issues and ensure you stay informed about your order!
If I want to change my prescription or address, what should I do?
If you need to update your prescription details or change your shipping address after placing an order, please follow these steps:
- Contact Customer Support Immediately: Since orders are processed quickly, it's important to reach out to our customer service team as soon as possible. Provide your order number and the updated information (support@eyeboss.info).
- Prescription Changes: If your order hasn't been processed yet, we can update your prescription details. However, if the lenses have already been customized, changes may not be possible, and you might need to place a new order.
- Address Changes: If your order hasn't been shipped yet, we can modify your shipping address. Once the order is shipped, we may not be able to change the address, so it's crucial to contact us promptly.
- Confirmation: After updating your details, our customer service team will confirm the changes and ensure your order is processed correctly.
If you have any concerns or need assistance with making changes, don't hesitate to contact us. We're here to help you every step of the way!
How can I cancel an order?
If you need to cancel your order, please follow these steps:
- Act Quickly: Orders are processed shortly after they are placed, so it's important to contact us as soon as possible if you wish to cancel.
- Contact Customer Support: Reach out to our customer service team through email, phone, or live chat with your order number and cancellation request. Our team will assist you in processing the cancellation.
- Cancellation Eligibility: If your order has already been processed or shipped, we may not be able to cancel it. In this case, you can still return the order after it arrives by following our return process.
- Refund Process: If your order is successfully canceled, any payments made will be refunded to your original payment method. Please allow a few business days for the refund to appear on your account.
For further assistance or if you have any questions about canceling your order, feel free to get in touch with us. We're here to help!
Where can I get my prescription?
To obtain your prescription for eyeglasses or contact lenses, you’ll need to visit an eye care professional, such as an optometrist or ophthalmologist. They will conduct a comprehensive eye exam to determine your prescription and ensure your vision needs are met.
You can find eye care professionals at:
- Local Optical Stores: Many optical shops offer eye exams along with their eyewear services. You can often schedule an exam and receive your prescription on the same day.
- Eye Care Clinics: Visit an eye care clinic or optometry practice for a thorough eye exam and professional advice on your vision needs.
- Health Centers and Hospitals: Many health centers and hospitals have optometry departments where you can get your prescription.
Once you have your prescription, you can easily enter it when ordering from Eyeboss to get the perfect pair of glasses tailored to your vision needs. If you have any questions about entering your prescription details, feel free to reach out to our customer support team!
Is there a way I can try your frames and see which ones fit me best?
Currently, we do not offer a "Try at Home" feature or virtual try-on service. However, we are actively working on adding this feature in the near future! Once available, you'll be able to try our frames and find the perfect fit before making a purchase.
In the meantime, if you need any assistance with selecting the right frames or have questions about sizing, feel free to reach out to our customer service team. We're here to help you choose the best pair of eyewear! Stay tuned for updates on our upcoming features.
How to Get a Coupon?
There are several ways to get a coupon for Eyeboss:
- Sign Up for Our Newsletter: Subscribe to our email newsletter to receive exclusive coupons and promotional offers directly in your inbox.
- Follow Us on Social Media: Stay connected with Eyeboss on social media platforms like Instagram, Facebook, and TikTok. We regularly share special promotions and coupon codes with our followers.
- Check Our Website: Visit our homepage or promotions page to find any ongoing deals or coupon offers.
- Special Events and Holidays: During special events, holidays, or sales, we often release limited-time coupons. Keep an eye out for these opportunities!
By staying engaged with Eyeboss, you'll never miss out on a chance to save on your favorite eyewear products!
Why can't I use the coupon for ordering?
If you're having trouble using a coupon, it might be due to one of the following reasons:
- Coupon Code Expired: Please verify the expiration date of your coupon. Expired coupons cannot be applied to your order.
- Minimum Order Value: Some coupons require a minimum order amount. Ensure that your cart meets the required value before applying the coupon.
- Product Exclusions: Certain items, such as discounted or clearance products, may not be eligible for coupon use. Review the terms and conditions associated with the coupon for any exclusions.
- Single-Use Coupons: If you've already used the coupon once, it might not be valid for additional orders. Check if the coupon is restricted to one-time use.
- Combination Restrictions: Some coupons cannot be combined with other promotions or discounts. If you’re using multiple offers, this may prevent the coupon from being applied.
- Region-Specific Limitations: The coupon may only be valid in specific regions. Ensure that the coupon applies to your location.
- Incorrect Coupon Code: Double-check that you've entered the coupon code correctly. Even small typos can prevent it from working.
If you've checked all of the above and still can't apply the coupon, feel free to contact our customer support team for further assistance. We're happy to help resolve any issues!