Articles in this Delivery/Shipping
What should I do if I'm not satisfied with my eyeglasses?
At Eyeboss, we strive to ensure that you are happy with your purchase. However, if you are not satisfied with your eyeglasses, please note that we only offer refunds, returns, or replacements for damaged products.
If your eyeglasses are damaged upon arrival, please follow our damaged product policy:
- Inspect and Document: Take photos of the damage and contact our customer service team within the specified time frame.
- Submit a Claim: Provide your order number, photos, and a description of the issue to initiate a replacement or refund process.
For non-damaged products, we recommend carefully reviewing our product descriptions and specifications before making a purchase to ensure that the eyewear meets your expectations. If you need assistance choosing the right product, our customer service team is always here to help with any questions or concerns you may have before placing an order.
We appreciate your understanding, and our team is here to assist you with any issues related to damaged products.
What should I do if I'm not satisfied with my eyeglasses?
At Eyeboss, we want you to love your new eyewear. If you're not completely satisfied with your purchase, here’s what you can do:
- Review Our Return Policy: First, check our return policy to see if your order qualifies for a return or exchange. Generally, we accept returns within a specified time frame, provided the glasses are in their original condition.
- Contact Customer Support: Reach out to our customer service team to initiate a return or exchange. Provide your order number and let us know why you're not satisfied. Our team will guide you through the process.
- Return the Glasses: If your return is approved, we’ll provide you with instructions on how to send the glasses back to us. Please make sure to pack them securely to avoid any damage during shipping.
- Choose a Resolution: Depending on your preference, we can either issue a refund, exchange the glasses for a different pair, or provide store credit for future purchases.
We’re committed to ensuring you’re happy with your Eyeboss purchase. If you have any concerns or need further assistance, don’t hesitate to get in touch with us. We’ll do our best to make it right!
What do I do if my package was damaged?
If your package arrives damaged, we’re here to help you resolve the issue quickly. Please follow these steps:
- Inspect the Package: Upon receiving your package, carefully inspect it for any signs of damage. If the contents inside are damaged, do not use the product.
- Take Photos: Document the damage by taking clear photos of the package and the damaged items. This will help us assess the situation and provide a solution.
- Contact Customer Support: Reach out to our customer service team as soon as possible. Please provide your order number, a description of the damage, and the photos you took. This information will help us process your claim efficiently.
- Resolution Options: Depending on the situation, we may offer a replacement, a refund, or a return for the damaged items. Our team will work with you to find the best solution.
We understand how frustrating it can be to receive a damaged package, and we’re committed to making it right. Don’t hesitate to reach out to us with any concerns!
I live in one country but want to ship to a different country. Is this possible?
Yes, Eyeboss allows you to place an order from one country and ship it to a different country. During the checkout process, simply enter the shipping address of the destination country, even if it differs from your billing address.
Here’s how to do it:
- Enter Shipping Address: When prompted, input the shipping address of the country where you want the order to be delivered.
- Enter Billing Address: Ensure that the billing address matches the address associated with your payment method, even if it's in a different country.
- Review Shipping Costs: Shipping fees and delivery times may vary depending on the destination country, so be sure to review these details during checkout.
Please note that international shipping fees, customs duties, and import taxes may apply to the destination country. If you have any questions or need assistance, feel free to contact our customer service team. We’re here to help!
What countries do you ship to?
Eyeboss proudly ships to a wide range of countries worldwide. Our goal is to make our high-quality eyewear accessible to as many people as possible. Here’s a general overview:
- International Shipping: We offer international shipping to most countries. During checkout, you can select your country to see if we deliver to your location.
- Exclusions: While we strive to ship globally, there may be certain regions or countries where we are unable to deliver due to local regulations or shipping restrictions.
- Customs and Import Duties: For international orders, please be aware that customs fees, import taxes, and duties may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
If you have any questions about whether we ship to your country or need further information, feel free to contact our customer service team. We’re happy to help!
Can you overnight my glasses?
We understand that sometimes you need your glasses quickly. While we do offer expedited shipping options, overnight shipping availability may depend on your location and the specific glasses you're ordering, especially if they require prescription lenses or customization.
Here’s what you can do:
- Check Availability: During checkout, you’ll see the available shipping options for your location. If overnight shipping is available, you can select it at this stage.
- Processing Time: Please note that prescription or custom lenses may require additional processing time before shipping. Even with overnight shipping, the processing time for these orders could delay the delivery.
- Contact Us: If you’re in urgent need of your glasses, contact our customer service team before placing your order. We can help you determine the fastest possible delivery option.
We’ll do our best to accommodate your request and get your glasses to you as quickly as possible!
I just placed several orders. Can I pay only one shipping charge?
Each order placed on Eyeboss is processed individually, which means that shipping charges apply separately to each order. Unfortunately, we are unable to combine shipping fees for multiple orders, even if they are placed close together.
If you need assistance or have any questions about your orders, please feel free to contact our customer service team. We recommend reviewing your order carefully before completing your purchase to avoid multiple shipping charges in the future.
Do you offer free shipping?
Yes, Eyeboss offers free shipping on orders that meet specific criteria. Here’s how you can qualify for free shipping:
- Minimum Purchase Amount: Free shipping is available on orders that meet a minimum purchase requirement. The exact amount may vary, so please check our website or promotions for the current threshold.
- Promotional Offers: We occasionally run special promotions where free shipping is offered on all orders, regardless of the total amount. Be sure to subscribe to our newsletter or follow us on social media to stay updated on these deals.
- Shipping Method: Free shipping typically applies to standard shipping. If you select expedited or express shipping, additional charges may apply.
Please note that free shipping may not be available for international orders or certain remote locations. If you have any questions about eligibility, feel free to contact our customer service team for assistance.
How do you handle shipping delays?
At Eyeboss, we strive to ensure timely delivery of all orders. However, shipping delays can sometimes occur due to factors beyond our control, such as weather conditions, customs clearance, or courier issues. Here's how we handle such situations:
- Notification: If we are aware of any potential delays with your order, we will notify you via email with an update on the status of your shipment.
- Tracking Assistance: We recommend keeping an eye on your tracking information for the latest updates. If your package is delayed, the tracking status will often provide details on the reason for the delay.
- Customer Support: If your order is significantly delayed, please contact our customer service team. We will work with the courier to investigate the delay and provide you with the most accurate information available.
We understand that delays can be frustrating, and we appreciate your patience. Rest assured, we are committed to resolving any shipping issues and ensuring your order reaches you as soon as possible.
How do I track my order?
Tracking your Eyeboss order is simple:
- Check Your Email: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Click the link to view the status of your delivery.
- Log into Your Account: If you have an Eyeboss account, you can log in and go to the "Order History" section. Here, you will find the tracking details for your recent orders.
If you have any issues with tracking your order or need further assistance, don’t hesitate to reach out to our customer service team. We're here to help you stay informed every step of the way!
What address will be used for my next purchase?
For your next purchase on Eyeboss, the shipping address that you used in your most recent order will automatically be saved and selected by default. If you wish to use a different address, you can easily update it during the checkout process:
- Review Your Address: During checkout, you’ll have the option to review and edit the shipping address. Make sure the correct address is selected before completing your purchase.
- Update Your Account Details: If you have an Eyeboss account, you can log in and update your default shipping address under your account settings. This will ensure the correct address is used for future orders.
If you have any questions or need assistance with changing your shipping address, feel free to contact our customer service team. We're here to help!
Why there is no update of my package?
If there’s no update on your package, it could be due to several reasons:
- Processing Time: After your order is shipped, it may take some time for the tracking information to be updated by the courier. Please allow 24-48 hours for the tracking details to appear.
- Courier Delays: Sometimes, couriers may experience delays or backlogs that result in slower updates to the tracking information. This is more common during peak seasons or due to unforeseen circumstances.
- International Shipments: For international orders, tracking updates might take longer as the package goes through customs and is handed off between carriers. There may be periods where the tracking information is not updated while the package is in transit.
- Technical Issues: Occasionally, there may be technical issues with the tracking system that prevent updates from appearing. If this happens, the package is still in transit and should be delivered as scheduled.
- Lost or Stuck Packages: If your package hasn’t been updated for an extended period and seems to be stuck, please contact our customer service team. We’ll work with the courier to investigate the issue and help resolve it as quickly as possible.
We understand how frustrating it can be to not see updates on your package, and we’re here to assist you with any concerns. If you need further help, don't hesitate to reach out to us!
What can I do if I am required to pay import taxes or customs duties?
When ordering from Eyeboss, please be aware that import taxes, customs duties, and fees may apply to international shipments. These charges are determined by the destination country’s customs office and are the responsibility of the customer.
Here’s what you can do:
- Understand the Costs: Before placing an order, you may want to check with your local customs office to understand the potential fees and taxes that may apply to your purchase.
- Be Prepared to Pay: If your order is subject to import taxes or customs duties, the courier service will typically contact you to arrange payment before they can deliver your package. These fees are not included in your purchase or shipping costs from Eyeboss.
- Contact Us for Assistance: If you encounter any issues with paying customs duties or have questions, feel free to contact our customer service team. While we cannot cover or reimburse these fees, we’re here to help guide you through the process.
We recommend reviewing your country’s customs policies to avoid any surprises when your order arrives.
I just placed several orders Can I combine the shipments?
At Eyeboss, we strive to process and ship orders as quickly as possible. Unfortunately, once an order has been placed, we are unable to combine multiple orders into a single shipment. Each order will be processed and shipped separately.
If you need further assistance or have any special requests, please reach out to our customer service team as soon as possible, and we'll do our best to accommodate your needs.