Order/General

May I have a discount if I do not want the free gifts?

The free gifts offered by Eyeboss are a complementary part of our promotions and do not affect the pricing of the products. Unfortunately, we cannot provide additional discounts in exchange for opt...

Why did not I get my order confirmation email or shipping notification email?

If you haven't received your order confirmation or shipping notification email, it could be due to one of the following reasons: Check Your Spam/Junk Folder: Sometimes, emails may end up in your ...

If I want to change my prescription or address, what should I do?

If you need to update your prescription details or change your shipping address after placing an order, please follow these steps: Contact Customer Support Immediately: Since orders are processed...

How can I cancel an order?

If you need to cancel your order, please follow these steps: Act Quickly: Orders are processed shortly after they are placed, so it's important to contact us as soon as possible if you wish to ca...

Where can I get my prescription?

To obtain your prescription for eyeglasses or contact lenses, you’ll need to visit an eye care professional, such as an optometrist or ophthalmologist. They will conduct a comprehensive eye exam to...

Is there a way I can try your frames and see which ones fit me best?

Currently, we do not offer a "Try at Home" feature or virtual try-on service. However, we are actively working on adding this feature in the near future! Once available, you'll be able to try our f...

How to Get a Coupon?

There are several ways to get a coupon for Eyeboss: Sign Up for Our Newsletter: Subscribe to our email newsletter to receive exclusive coupons and promotional offers directly in your inbox. Foll...

Why can't I use the coupon for ordering?

If you're having trouble using a coupon, it might be due to one of the following reasons: Coupon Code Expired: Please verify the expiration date of your coupon. Expired coupons cannot be applied ...