If I want to change my prescription or address, what should I do?
If you need to update your prescription details or change your shipping address after placing an order, please follow these steps:
- Contact Customer Support Immediately: Since orders are processed quickly, it's important to reach out to our customer service team as soon as possible. Provide your order number and the updated information (support@eyeboss.info).
- Prescription Changes: If your order hasn't been processed yet, we can update your prescription details. However, if the lenses have already been customized, changes may not be possible, and you might need to place a new order.
- Address Changes: If your order hasn't been shipped yet, we can modify your shipping address. Once the order is shipped, we may not be able to change the address, so it's crucial to contact us promptly.
- Confirmation: After updating your details, our customer service team will confirm the changes and ensure your order is processed correctly.
If you have any concerns or need assistance with making changes, don't hesitate to contact us. We're here to help you every step of the way!
